Refund policy

Refund Policy – Tavia Designs

 


At Tavia Designs, each item is thoughtfully handcrafted and many pieces are custom-made just for you. Because of the time, care, and personalization involved, we ask that you review our policy carefully before placing an order.

 

 

 

Custom & Personalized Items

 


Due to the custom and personalized nature of our products, all custom orders are final and non-refundable. This includes, but is not limited to:

 

  • Personalized door hangers

  • Acrylic signs

  • Memorial headstones or remembrance items

  • Any item made to order with names, dates, colors, or special requests

 


Once production has begun, orders cannot be canceled, changed, or refunded.

 

 

 

Memorial Items

 


Memorial pieces are created with great care and intention. For this reason, memorial items are final sale. We strongly encourage customers to double-check all spelling, dates, and details before submitting their order.

 

 

 

Order Issues or Errors

 


If your item arrives damaged or there is an error due to our workmanship, please contact us within 48 hours of delivery with clear photos of the issue. We will review the situation and work with you to provide a resolution, which may include a repair or replacement at our discretion.

 

 

 

Non-Custom / Ready-to-Ship Items

 


If a non-custom, ready-to-ship item is eligible for a return, it must be:

 

  • Requested within 7 days of delivery

  • Returned in unused, original condition

 


Return shipping costs are the responsibility of the customer unless the return is due to our error.

 

 

 

Cancellations

 

Orders may only be canceled within 24 hours of purchase and before production begins. Once materials are cut or personalization has started, cancellations are no longer accepted.

 

 

 

Contact Us

 


If you have questions about your order or this policy, please contact us at:

📧 support@taviadesigns.com

 

 

By placing an order with Tavia Designs, you acknowledge and agree to this refund policy.